Shop Policies

A Vintage Kiss Dolls

Shop Policies

PAYMENT

Currency listed is in Canadian Dollars (CAD).

We accept PayPal and all major Credit Cards.

We do not retain any payment information or card details.

We are not responsible for any charges incurred by you from your Credit Card Company or bank in relation to the processing of any order made with us.

Please note that if, for any reason, your card payment is not authorized by your bank/credit card company, we will not be able to proceed with your order and it will be cancelled.

CANADIAN RESIDENTS:  We use PayPal Express to process all orders. Orders delivering anywhere within Canada are subject to sales tax, which will be charged at an initial rate of 13%. We will manually recalculate your specific rate based on your shipping address when we process your order. We will then refund the difference of your sales tax payment directly to your PayPal or credit card account (if your actual rate is lower than the initial rate charged.) Please allow 3 business days for orders and refunds to process.

SHIPPING

Each handmade cloth doll arrives beautifully packaged and personally addressed with a certificate of authenticity.

Domestic orders are shipped via Canada Post and tracking is included with every order.

We will endeavor to ship all ready-made orders within 72 hours (3 days) of receipt. This does not include national holidays or weekends.

Made to order items may take up to 1 week to create exclusive of shipping time.

International Orders to select countries may take an additional 2-4 weeks due to postal regulations.

Buyer is responsible for international custom fees and/or duties.

We ship worldwide to select countries via Canada Post. Please note, all shipping charges are the responsibility of the buyer and will not be paid in part or in full by A Vintage Kiss Dolls. This may include VAT or other import taxes that are applied by the postal service in your home country. While we regret any delays that may be caused by Postal and Customs processing in other countries, we cannot be responsible for them. Please contact your local customs office before ordering if you have any questions.

Please provide us with a complete postal address. We will not accept any responsibility for items that are undelivered due to an incomplete address.

We cannot be held responsible for orders, for which we hold a proof of posting (a receipt from our Post Office) that, subsequently goes missing in the mail.

TERMS & CONDITIONS

Each doll and décor item is a unique artwork.

All patterns are designed from scratch in our home studio.

Each doll is made using a variety of fabrics, trims, and materials.

Dolls and décor items are filled with Canadian Eco-Friendly poly-fill stuffing.

Variations should be expected and embraced as is the beautiful nature of all handmade work.

Dolls and décor items are not suited for children under 3.

Sewing kits are not for children and are for those 14+.

Actual colors may vary due to monitor settings.

All items are final sale and cancellations must be made within 24 hours of ordering for a refund.

CARE INSTRUCTIONS

Clothing items and accessories can be hand washed and laid flat to dry.

Please spot clean doll with a damp cloth.

Should a doll or décor item require repair, please send an e-mail with description and picture to hello{at}avintagekiss.com and we will do our best to resolve the issue.

CONTACT

For all other inquiries: hello{at}avintagekiss.com

Instagram Accounts to follow and mention: @avintagekissdolls

Like our Facebook Page @avintagekiss

Tweet on Twitter @avintagekiss

Pin on Pinterest @avintagekiss